Terms & Conditions

Terms & Conditions of PaleoChef Products (Last updated 28 February 2017)
These are our general, terms and conditions between Paleo Chef Limited (PaleoChef or “us”) and any person and who buys any product or products from us (“the Customer” or “You”).

PaleoChef Ltd is a company registered in England & Wales Company No. 08777931. Please ensure that you read and understand these terms and conditions before you order from us as you will be bound by them once a contract comes into existence between us.

We do not store credit card details nor do we share customer details with any 3rd parties.

For privacy policy and website usage terms and conditions see Web Usage and Privacy Policy tab.

Contact
PaleoChef Ltd., Trading Address: Unit 12, Bedwas House Industrial Estate, Caerphilly, CF83 8HW. Tel: 02921 320290; info@paleo-chef.co.uk Communication in Welsh and English only.

Health
We strongly recommend that you should seek medical advice before starting any weight loss or nutritional programme. The information provided by PaleoChef is not medical advice or a substitute for medical treatment. Never disregard professional medical advice or delay in seeking it because of something you have read on this website or other PaleoChef publications including social media bulletins. You should not use PaleoChef if you are severally underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects you dietary requirements WITHOUT CONTACTING US FIRST.

PaleoChef meals are naturally free from gluten, dairy, wheat, lactose, soy & refined sugar. ALLERGEN NOTICE our food contains nuts, egg, sesame, celeriac, celery and may contain traces of shellfish & mustard seeds and is not suitable for people sensitive or allergic to those ingredients. 

If any of the above applies, contact info@paleo-chef.co.uk before ordering.

Health and Safety
Heating instructions & guidance are provided in reply to your order and will be included with your plan. The preferred method for heating the food in vacuum pouches is ‘sous vide’ i.e to boil the food in boiling water for the prescribed time.

Our vacuum pouches and salad containers should be kept chilled at all times. The cooler bag provided as a gift with your first order are provided for convenience and transportation purposes. We are unable to collect or accept any packaging.

When freezing vacuum pouches which have been labelled by PaleoChef as suitable for freezing, pouches should be kept refrigerate up to point of freezing. Do not heat vacuum pouch until it has completely thawed. Never re-freeze any products.

PaleoChef accepts no responsibility for any loss, damage or illness incurred by customers caused by customers’ failure to properly follow the cooking guidelines and storage instructions provided by PaleoChef on the website, via email, or included with the product.

Results
Results from using our products will vary. Results are not guaranteed. For the best results PaleoChef products should be combined with daily exercise. Results will vary from person to person. Results (measured in terms of fat loss and lean muscle gain) may vary from person to person for several reasons including but not limited to environment, genetics, metabolic rate, and physical exertion.

Results will vary according to package and plan. For best results combine the lunch and dinner packages with a healthy paleo breakfast and refrain from additional food intake other than that provided with the PaleoChef plan. For best results on all plans we recommend that you drink plenty of water to aid fat loss and detoxification, avoid dairy, grains, wheat, gluten, alcohol, refined sugar and processed foods.

Ordering
By completing the website order form or placing an order by telephone you are making an offer to purchase goods. We may refuse to accept an order for any reason (including if goods are unavailable, the customer’s chosen delivery point is outside our delivery scope, we cannot authorise payment, there has been a pricing or product description error, on the advice of our nutritionist or if you are not eligible to purchase PaleoChef products (see above)).
Your offer is accepted by us and contract concluded when we send a confirmation email detailing your purchase. Any products not included in the email will not form part of the contract. It is your responsibility to check details on confirmation email are correct and notify us immediately of any error or discrepancy.

Monthly Packages
Our monthly package is a contract between PaleoChef and the customer, one payment in exchange for x 4 deliveries of the 5 days plan.  Upon receipt of the order your weekly deliveries will be scheduled by default for consecutive weeks – if you wish to vary this you can schedule your deliveries up front or you can opt to “pause” the deliveries by contacting us directly on or before the Thursday prior to the delivery you wish to cancel. We require notice no less than 3 days before the intended delivery date. For example if your third delivery was scheduled for a Monday you must notify us of your intention to pause deliveries no later than the preceding Thursday 5pm. We do not use subscription services or auto-pay so once you have received the fourth delivery of your 4 week package you will have to re-order on the website or by contacting us in order to resume the deliveries.

Cancellation
By signing up to a monthly package the customer agrees to PaleoChef’s cancellation terms as specified above – to pause a delivery you must notify us no later than 5pm on Thursday before the delivery is due.

All cancellations must be received no less than 3 days before your start date. For example, if your cleanse begins on a Monday, you must cancel not later than 5pm on the Thursday prior to your delivery. Due to the nature of our business, we regret that we cannot offer refunds or credits for cancellations after this time.  Cancellations without due notice will be at the discretion of the management.

Delivery

Please use the postcode checker function on the home page to ascertain your delivery slot. Customers will be responsible for selecting their chosen delivery option at checkout. Customers agree to the delivery point selected upon completion of the order. It will be at the discretion of the management to vary delivery point in consideration of varying factors including the reason for variation, the cost to PaleoChef and notice of change.

Weekly delivery to postcodes in London and within the M25 will by default be delivered on Sunday evenings between 5-9pm by ECOURIER delivery company. All other postcodes will be delivered on Monday morning before 12noon by DPD. If you will not be at home to receive delivery the parcel may be left unattended without signature provided you have given us instructions to do so beforehand. For example, if you want the delivery left in the porch you must state this on your order and the instructions must be reasonable and easy for the driver to follow.

You should also provided contact details so that the driver can contact you in case of any issues. We will attempt to contact you on the telephone number you provided and it is your responsibility to ensure you are available at this number. Your plan will be sent back to us if no one can sign for the delivery or you have failed to provide alternative instructions. Re-delivery will be done at the client’s expense.

If you request a porter or neighbour to sign for your order it is your responsibility to remind them that the food needs to be removed from our box and refrigerated as soon as possible.  Once we make the delivery, PaleoChef cannot be responsible for your food being left to spoil or be stolen.  If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, supplier failure, strikes, vehicle breakdown, traffic, we cannot accept liability for any inconvenience or loss this causes.  We will not charge you for products that we have not delivered in accordance with these terms and conditions.  Otherwise our liability in respect of incorrect delivery is limited to the price of your original order.

Returns

You are responsible to inspect your delivery when you receive it. If there are any defects, you may notify us by calling or emailing us using the contact details on our website. If you do not let us know within 3 hours of delivery, we reserve the right not to refund or replace your purchase.

 

Coupons and discounts
PaleoChef reserves the right to vary the terms and conditions associated with promotional offers, concessions and discounts for each new promotion or offer but will not vary the terms once published.
For full terms and conditions of each promotional offer or discount please see Promotional Terms and Conditions associated with that offer.